Resume
2023 - Present
Portfolio Manager
Idaho Department of Health & Welfare
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Develop comprehensive plans for behavioral health programs, enhancing service delivery and efficiency.
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Lead cross-functional teams to implement strategic initiatives, achieving measurable improvements.
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Analyze data to identify trends and inform decision-making, resulting in optimized resource allocation.
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Facilitate stakeholder meetings to align goals and ensure collaborative efforts towards common objectives.
2018-2023
Technical Communications Consultant
DYSIS at Idaho Department of Health and Welfare
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Authored practice manual, websites, and infographics for YES system of care, enhancing resource accessibility.
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Developed project scope, timelines, and communication plans for YES Practice Manual, ensuring timely delivery.
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Collaborated with state leaders to create content, fostering a unified approach to behavioral health services.
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Designed flyers, posters, and social media content, increasing engagement in behavioral health initiatives.
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Led internal communications for Division of Behavioral Health’s reorganization, streamlining information flow.
2004-2018
Technical Writer
Micron Technology
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Authored and edited technical documents, achieving clear and concise communication for complex topics.
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Collaborated with engineers to produce user-friendly manuals, enhancing product usability and customer satisfaction.
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Implemented quality control processes, resulting in error-free documentation and improved team efficiency.
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Conducted thorough reviews and revisions, ensuring technical accuracy and compliance with industry standards.
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Developed comprehensive training materials, including in-person classes and online modules.
Skills & Expertise
Project Management • Strategic Planning • Cross-Functional Collaboration • Stakeholder Engagement • Internal Communications • Content Creation • Graphic Design • Web Development • SharePoint • Presentation Skills • Learning Materials Development
Education
Boise State University
Master’s Degree
Technical Communication
University of Iowa
Bachelor's Degree
English and Communication Studies